{"id":8661,"date":"2021-03-10T15:50:02","date_gmt":"2021-03-10T12:20:02","guid":{"rendered":"https:\/\/liangroup.net\/blog\/?p=8661"},"modified":"2021-04-06T20:33:36","modified_gmt":"2021-04-06T16:03:36","slug":"what-is-itil","status":"publish","type":"post","link":"https:\/\/liangroup.net\/blog\/what-is-itil\/","title":{"rendered":"ITIL \u0686\u06cc\u0633\u062a\u061f ( Information Technology Infrastructure Library)"},"content":{"rendered":"\t\t
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ITIL \u06cc\u06a9 \u0631\u0648\u06cc\u06a9\u0631\u062f \u067e\u0630\u06cc\u0631\u0641\u062a\u0647\u200c\u0634\u062f\u0647 \u0648 \u0628\u0633\u06cc\u0627\u0631 \u06af\u0633\u062a\u0631\u062f\u0647 \u062f\u0631 \u0645\u062f\u06cc\u0631\u06cc\u062a \u062e\u062f\u0645\u0627\u062a IT \u0627\u0633\u062a<\/strong><\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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\u0628\u06cc\u0634\u062a\u0631 \u0633\u0627\u0632\u0645\u0627\u0646\u200c\u0647\u0627 \u0645\u0639\u0645\u0648\u0644\u0627\u064b \u0642\u0627\u0628\u0644\u06cc\u062a\u200c\u0647\u0627\u060c \u0641\u0631\u0622\u06cc\u0646\u062f\u0647\u0627\u060c \u0627\u0641\u0631\u0627\u062f \u0648 \u062a\u06a9\u0646\u0648\u0644\u0648\u0698\u06cc\u200c\u0647\u0627\u06cc \u062e\u0648\u062f \u0631\u0627 \u0628\u0647\u200c\u0639\u0646\u0648\u0627\u0646 \u0645\u0647\u0645\u200c\u062a\u0631\u06cc\u0646 \u062f\u0627\u0631\u0627\u06cc\u06cc \u06a9\u0647 \u062f\u0627\u0631\u0646\u062f\u060c \u062f\u0631 \u0646\u0638\u0631 \u0645\u06cc\u200c\u06af\u06cc\u0631\u0646\u062f. \u06cc\u06a9 \u0633\u0627\u0632\u0645\u0627\u0646 \u0628\u0627 \u06a9\u0645\u06a9 \u0627\u06cc\u0646 \u062f\u0627\u0631\u0627\u06cc\u06cc\u200c\u0647\u0627 \u0645\u06cc\u200c\u062a\u0648\u0627\u0646\u062f \u0628\u0627 \u0642\u0631\u0627\u0631\u06af\u06cc\u0631\u06cc \u062f\u0631 \u0645\u0633\u06cc\u0631 \u0635\u062d\u06cc\u062d\u060c \u0645\u0623\u0645\u0648\u0631\u06cc\u062a \u062e\u0648\u062f \u0631\u0627 \u0628\u0647 \u0627\u062a\u0645\u0627\u0645 \u0631\u0633\u0627\u0646\u062f\u0647 \u0648 \u062f\u0631\u0646\u0647\u0627\u06cc\u062a \u0628\u0647 \u0627\u0647\u062f\u0627\u0641 \u062e\u0648\u062f \u062f\u0633\u062a \u06cc\u0627\u0628\u062f. \u0647\u0645\u0627\u0647\u0646\u06af\u06cc \u0645\u0646\u0627\u0633\u0628 \u0648 \u06a9\u0627\u0631\u0622\u0645\u062f \u0628\u06cc\u0646 \u0642\u0627\u0628\u0644\u06cc\u062a\u200c\u0647\u0627\u060c \u0645\u062d\u0635\u0648\u0644\u0627\u062a \u0648 \u0645\u0646\u0627\u0628\u0639 \u062e\u062f\u0645\u0627\u062a\u06cc \u0645\u06cc\u200c\u062a\u0648\u0627\u0646\u062f \u0628\u0647 \u0627\u06cc\u062c\u0627\u062f \u06cc\u06a9 \u0627\u0633\u062a\u0631\u0627\u062a\u0698\u06cc \u062e\u0648\u0628 \u062f\u0631 \u0628\u0627\u0632\u0627\u0631\u0647\u0627\u06cc\u06cc \u06a9\u0647 \u0633\u0627\u0632\u0645\u0627\u0646 \u0645\u0648\u0631\u062f\u0646\u0638\u0631 \u062f\u0631 \u0622\u0646 \u0641\u0639\u0627\u0644\u06cc\u062a \u0645\u06cc\u200c\u06a9\u0646\u062f\u060c \u06a9\u0645\u06a9 \u06a9\u0646\u062f. \u0627\u06cc\u0646\u062c\u0627 \u062f\u0642\u06cc\u0642\u0627\u064b \u0645\u0641\u0647\u0648\u0645 ITIL \u06cc\u0627 \u0647\u0645\u0627\u0646 \u06a9\u062a\u0627\u0628\u062e\u0627\u0646\u0647 \u0632\u06cc\u0631\u0633\u0627\u062e\u062a \u0641\u0646\u0627\u0648\u0631\u06cc \u0627\u0637\u0644\u0627\u0639\u0627\u062a \u067e\u0631\u0631\u0646\u06af \u0645\u06cc\u200c\u0634\u0648\u062f. \u0622\u06cc\u200c\u062a\u06cc\u200c\u0622\u06cc\u200c\u0627\u0644 \u06cc\u06a9 \u0631\u0648\u06cc\u06a9\u0631\u062f \u067e\u0630\u06cc\u0631\u0641\u062a\u0647\u200c\u0634\u062f\u0647 \u0648 \u0628\u0633\u06cc\u0627\u0631 \u06af\u0633\u062a\u0631\u062f\u0647 \u062f\u0631 \u0645\u062f\u06cc\u0631\u06cc\u062a \u062e\u062f\u0645\u0627\u062a IT \u0627\u0633\u062a. \u0627\u06cc\u0646 \u0631\u0648\u06cc\u06a9\u0631\u062f \u0628\u0647 \u0633\u0627\u0632\u0645\u0627\u0646\u200c\u0647\u0627 \u0648 \u0634\u0631\u06a9\u062a\u00ad\u0647\u0627 \u06a9\u0645\u06a9 \u0645\u06cc\u200c\u06a9\u0646\u062f \u062a\u0627 \u0628\u0627 \u0627\u0633\u062a\u0641\u0627\u062f\u0647 \u0627\u0632 \u062f\u0627\u0646\u0634 \u0641\u0646\u0627\u0648\u0631\u06cc \u0627\u0637\u0644\u0627\u0639\u0627\u062a\u060c \u0627\u0632 \u0645\u06cc\u0632\u0627\u0646 \u062a\u063a\u06cc\u06cc\u0631\u060c \u0631\u0634\u062f \u0648 \u062a\u063a\u06cc\u06cc\u0631\u0627\u062a \u0628\u0627\u0632\u0627\u0631\u060c \u0622\u06af\u0627\u0647\u06cc \u06cc\u0627\u0628\u0646\u062f.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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\u0647\u062f\u0641 \u0627\u0635\u0644\u06cc \u0645\u0639\u0631\u0641\u06cc ITIL \u0628\u0647\u0628\u0648\u062f \u0646\u062d\u0648\u0647 \u067e\u0634\u062a\u06cc\u0628\u0627\u0646\u06cc \u0648 \u0627\u0631\u0627\u0626\u0647 \u0641\u0646\u0627\u0648\u0631\u06cc \u0627\u0637\u0644\u0627\u0639\u0627\u062a \u0627\u0632 \u062e\u062f\u0645\u0627\u062a \u0627\u0631\u0632\u0634\u0645\u0646\u062f \u0628\u0627\u0632\u0627\u0631 \u0627\u0633\u062a. ITIL \u0639\u0644\u0627\u0648\u0647 \u0628\u0631 \u0645\u062f\u06cc\u0631\u06cc\u062a \u062a\u06a9\u0646\u0648\u0644\u0648\u0698\u06cc\u200c\u0647\u0627 \u0648 \u0641\u0631\u0622\u06cc\u0646\u062f\u0647\u0627\u060c \u062f\u0631 \u0628\u0647\u0628\u0648\u062f \u0642\u0627\u0628\u0644\u06cc\u062a\u200c\u0647\u0627 \u0648 \u062a\u0648\u0627\u0646\u0627\u06cc\u06cc\u200c\u0647\u0627\u06cc \u0627\u0641\u0631\u0627\u062f \u0633\u0627\u0632\u0645\u0627\u0646 \u0646\u06cc\u0632 \u06a9\u0627\u0631\u0628\u0631\u062f \u062f\u0627\u0631\u062f. ITIL \u0628\u0631\u0627\u06cc \u0645\u0646\u0627\u0628\u0639 \u0648 \u0633\u0627\u0632\u0645\u0627\u0646 \u0648 \u0642\u0627\u0628\u0644\u06cc\u062a\u200c\u0647\u0627\u06cc \u0627\u0641\u0631\u0627\u062f \u0648 \u0645\u0634\u062a\u0631\u06cc\u0627\u0646 \u0622\u0646\u200c\u0647\u0627\u060c \u0627\u0631\u0632\u0634 \u0627\u06cc\u062c\u0627\u062f \u0645\u06cc\u200c\u06a9\u0646\u062f. \u0627\u0633\u062a\u0641\u0627\u062f\u0647 \u0627\u0632 \u0686\u0627\u0631\u0686\u0648\u0628 ITIL \u0645\u06cc\u200c\u062a\u0648\u0627\u0646\u062f \u0628\u0633\u062a\u0631 \u0645\u0646\u0627\u0633\u0628\u06cc \u0628\u0631\u0627\u06cc \u0645\u0648\u0641\u0642\u06cc\u062a \u0633\u0627\u06cc\u0631 \u0641\u0646\u0627\u0648\u0631\u06cc\u200c\u0647\u0627 \u0645\u062b\u0644 \u0627\u0645\u0646\u06cc\u062a \u0633\u0627\u06cc\u0628\u0631\u06cc\u060c \u0627\u06cc\u0646\u062a\u0631\u0646\u062a \u0627\u0634\u06cc\u0627\u0621<\/a><\/strong>\u060c \u0627\u0646\u0639\u0637\u0627\u0641\u200c\u067e\u0630\u06cc\u0631\u06cc \u0633\u0627\u06cc\u0628\u0631\u06cc \u0648 \u0633\u0627\u06cc\u0631 \u0641\u0646\u0627\u0648\u0631\u06cc\u200c\u0647\u0627\u06cc \u0646\u0648\u0638\u0647\u0648\u0631 \u0627\u06cc\u062c\u0627\u062f \u06a9\u0646\u062f. \u0645\u0627 \u062f\u0631 \u0627\u06cc\u0646 \u0645\u0642\u0627\u0644\u0647 \u0642\u0635\u062f \u062f\u0627\u0631\u06cc\u0645 \u062a\u0627 \u0645\u0641\u0647\u0648\u0645 \u06a9\u062a\u0627\u0628\u062e\u0627\u0646\u0647 \u0632\u06cc\u0631\u0633\u0627\u062e\u062a \u0641\u0646\u0627\u0648\u0631\u06cc \u0627\u0637\u0644\u0627\u0639\u0627\u062a \u06cc\u0627 ITIL \u0631\u0627 \u0628\u0647 \u0634\u0645\u0627 \u0645\u0639\u0631\u0641\u06cc \u06a9\u0631\u062f\u0647 \u0648 \u062f\u0631\u0628\u0627\u0631\u0647 \u0645\u0632\u0627\u06cc\u0627 \u0648 \u06a9\u0627\u0631\u0628\u0631\u062f \u0622\u0646 \u0635\u062d\u0628\u062a \u06a9\u0646\u06cc\u0645.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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\u0645\u0639\u0631\u0641\u06cc ITIL \u0628\u0647 \u0632\u0628\u0627\u0646 \u0633\u0627\u062f\u0647<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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\u06a9\u062a\u0627\u0628\u062e\u0627\u0646\u0647 \u0632\u06cc\u0631\u0633\u0627\u062e\u062a \u0641\u0646\u0627\u0648\u0631\u06cc \u0627\u0637\u0644\u0627\u0639\u0627\u062a (ITIL) \u0645\u062c\u0645\u0648\u0639\u0647\u200c\u0627\u06cc \u0627\u0632 \u0627\u0637\u0644\u0627\u0639\u0627\u062a \u0645\u062f\u06cc\u0631\u0627\u0646 \u0634\u0631\u06a9\u062a\u200c\u0647\u0627 \u0648 \u0633\u0627\u0632\u0645\u0627\u0646\u200c\u0647\u0627\u06cc \u0645\u0648\u0641\u0642 \u0627\u0632 \u0633\u0631\u0627\u0633\u0631 \u062f\u0646\u06cc\u0627 \u062f\u0631 \u062d\u0648\u0632\u0647 \u0641\u0646\u0627\u0648\u0631\u06cc \u0627\u0637\u0644\u0627\u0639\u0627\u062a \u0627\u0633\u062a. \u0622\u06cc \u062a\u06cc \u0622\u06cc \u0627\u0644 \u062f\u0631\u0648\u0627\u0642\u0639 \u0628\u0631\u0627\u06cc \u0628\u0647\u0628\u0648\u062f \u0645\u062f\u06cc\u0631\u06cc\u062a \u0632\u06cc\u0631\u0633\u0627\u062e\u062a\u200c\u0647\u0627\u06cc IT \u0648 \u0639\u0645\u0644\u06a9\u0631\u062f \u0628\u0647\u062a\u0631 \u0633\u0627\u0632\u0645\u0627\u0646\u200c\u0647\u0627 \u0648 \u0634\u0631\u06a9\u062a\u200c\u0647\u0627 \u0637\u0631\u0627\u062d\u06cc\u200c\u0634\u062f\u0647 \u0627\u0633\u062a. \u0628\u0647\u200c\u0639\u0628\u0627\u0631\u062a\u200c\u062f\u06cc\u06af\u0631 ITIL \u0631\u0627 \u0645\u06cc\u200c\u062a\u0648\u0627\u0646 \u06cc\u06a9 \u0627\u0633\u062a\u0627\u0646\u062f\u0627\u0631\u062f \u062f\u0631 \u062d\u0648\u0632\u0647 IT \u062f\u0631 \u0646\u0638\u0631 \u06af\u0631\u0641\u062a\u060c \u0648\u0644\u06cc ITIL \u062f\u0631 \u0648\u0627\u0642\u0639\u06cc\u062a \u0686\u0627\u0631\u0686\u0648\u0628\u06cc \u0627\u0633\u062a \u06a9\u0647 \u0627\u0632 \u0628\u0647\u200c\u0631\u0648\u0634\u200c\u0647\u0627 (Best practice) \u062c\u0645\u0639 \u0622\u0648\u0631\u06cc \u0634\u062f\u0647 \u0648 \u06cc\u06a9 \u0627\u0633\u062a\u0627\u0646\u062f\u0627\u0631\u062f \u0646\u06cc\u0633\u062a. \u0634\u0627\u06cc\u062f \u0645\u0647\u0645\u200c\u062a\u0631\u06cc\u0646 \u0639\u0644\u062a\u06cc \u06a9\u0647 \u0645\u06cc\u00ad\u062a\u0648\u0627\u0646\u062f \u0645\u062f\u06cc\u0631\u0627\u0646 \u062d\u0648\u0632\u0647 \u0641\u0646\u0627\u0648\u0631\u06cc \u0627\u0637\u0644\u0627\u0639\u0627\u062a \u0631\u0627 \u0628\u0647\u200c\u0633\u0645\u062a \u0622\u0634\u0646\u0627\u06cc\u06cc \u0628\u0627 \u0686\u0627\u0631\u0686\u0648\u0628 ITIL \u0648 \u0627\u0633\u062a\u0641\u0627\u062f\u0647 \u0627\u0632 \u0631\u0648\u0634\u200c\u0647\u0627\u06cc \u0622\u0646 \u062c\u0630\u0628 \u06a9\u0646\u062f\u060c \u0627\u06cc\u062c\u0627\u062f \u0628\u0633\u062a\u0631\u06cc \u0645\u0646\u0627\u0633\u0628 \u0628\u0631\u0627\u06cc \u0645\u0642\u0627\u0628\u0644\u0647 \u0628\u0647\u062a\u0631 \u0628\u0627 \u062a\u062d\u0648\u0644\u0627\u062a \u0627\u0646\u062c\u0627\u0645 \u0634\u062f\u0647 \u062f\u0631 \u0641\u0636\u0627\u06cc \u062a\u062c\u0627\u0631\u062a \u0645\u062c\u0627\u0632\u06cc \u0628\u0627\u0634\u062f.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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\u0627\u0632\u0637\u0631\u06cc\u0642 \u0644\u06cc\u0646\u06a9 \u0632\u06cc\u0631\u060c \u0647\u0645\u06cc\u0646 \u062d\u0627\u0644\u0627 \u062f\u0631 \u062f\u0648\u0631\u0647 ITIL \u062b\u0628\u062a\u200c\u0646\u0627\u0645 \u06a9\u0646\u06cc\u062f<\/strong><\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\u062f\u0648\u0631\u0647 ITIL<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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\u0647\u0646\u06af\u0627\u0645\u06cc\u200c\u06a9\u0647 \u06cc\u06a9 \u0633\u0631\u0648\u06cc\u0633 \u0628\u0647 \u06a9\u0627\u0631\u0628\u0631 \u062a\u062d\u0648\u06cc\u0644 \u062f\u0627\u062f\u0647 \u0645\u06cc\u200c\u0634\u0648\u062f\u060c \u0645\u062a\u062e\u0635\u0635\u0627\u0646 \u0648 \u0645\u062f\u06cc\u0631\u0627\u0646 \u0627\u06cc\u0646 \u062d\u0648\u0632\u0647 \u0645\u06cc\u200c\u062a\u0648\u0627\u0646\u0646\u062f\u060c \u0631\u0648\u0634\u06cc \u062e\u0644\u0627\u0642\u0627\u0646\u0647 \u0628\u0631\u0627\u06cc \u0627\u06cc\u062c\u0627\u062f \u0637\u0631\u062d \u0645\u0646\u0627\u0633\u0628\u060c \u06a9\u0627\u0647\u0634 \u0647\u0632\u06cc\u0646\u0647\u200c\u0647\u0627\u060c \u0628\u0647\u0628\u0648\u062f \u0631\u0648\u0627\u0628\u0637 \u0628\u0627 \u0645\u0634\u062a\u0631\u06cc\u060c \u0645\u062f\u06cc\u0631\u06cc\u062a \u0645\u0624\u062b\u0631 \u0648 \u06a9\u0627\u0631\u0622\u0645\u062f \u062f\u0631 \u0632\u06cc\u0631\u0633\u0627\u062e\u062a\u200c\u0647\u0627\u06cc \u0641\u0646\u0627\u0648\u0631\u06cc \u0648 \u0645\u0648\u0627\u0631\u062f\u06cc \u0627\u0632 \u0627\u06cc\u0646 \u0642\u0628\u06cc\u0644 \u0631\u0627 \u062f\u0631 \u0622\u0645\u0648\u0632\u0647\u200c\u0647\u0627\u06cc ITIL \u0628\u06cc\u0627\u0628\u0646\u062f. ITIL \u0627\u06cc\u0646 \u0622\u0645\u0648\u0632\u0647\u200c\u0647\u0627 \u0631\u0627 \u0628\u0647\u200c\u0648\u0633\u06cc\u0644\u0647 \u0637\u0631\u0627\u062d\u06cc \u06cc\u06a9 \u0633\u06cc\u0633\u062a\u0645 \u0645\u0624\u062b\u0631 \u0648 \u06a9\u0627\u0631\u0622\u0645\u062f \u062f\u0631 \u06cc\u06a9\u067e\u0627\u0631\u0686\u0647\u200c\u0633\u0627\u0632\u06cc \u0627\u06cc\u0646 \u0645\u06a9\u0627\u0646\u06cc\u0632\u0645\u200c\u0647\u0627 \u0628\u0627 \u0627\u0628\u0632\u0627\u0631\u0647\u0627\u06cc \u0646\u0631\u0645\u200c\u0627\u0641\u0632\u0627\u0631\u06cc \u0648 \u0645\u062f\u06cc\u0631\u06cc\u062a \u062e\u062f\u0645\u0627\u062a \u0641\u0646\u0627\u0648\u0631\u06cc \u0627\u0637\u0644\u0627\u0639\u0627\u062a \u0627\u0631\u0627\u0626\u0647 \u0645\u06cc\u200c\u062f\u0647\u062f. \u0686\u0627\u0631\u0686\u0648\u0628 \u06a9\u0644\u06cc ITIL \u0634\u0627\u0645\u0644 \u06f5 \u0645\u0631\u062d\u0644\u0647 \u0628\u0647\u200c\u0635\u0648\u0631\u062a \u0632\u06cc\u0631 \u0627\u0633\u062a:<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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\u0627\u0633\u062a\u0631\u0627\u062a\u0698\u06cc \u062e\u062f\u0645\u062a <\/strong><\/p>

(Service Strategy)<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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\u0637\u0631\u0627\u062d\u06cc \u062e\u062f\u0645\u062a<\/strong><\/p>

(Service Design)<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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\u0627\u0646\u062a\u0642\u0627\u0644 \u062e\u062f\u0645\u062a<\/strong><\/p>

(Service Transition)<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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\u0639\u0645\u0644\u06cc\u0627\u062a \u062e\u062f\u0645\u062a<\/strong><\/p>

(Service Operation)<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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\u0628\u0647\u0628\u0648\u062f \u0645\u0633\u062a\u0645\u0631 \u062e\u062f\u0645\u062a<\/strong><\/p>

(Continiual Service Improvement)<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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\u062f\u0631 \u0627\u06cc\u0646 \u0686\u0631\u062e\u0647 \u0647\u0631 \u0645\u0631\u062d\u0644\u0647 \u062d\u06cc\u0627\u062a \u0645\u0631\u0627\u062d\u0644 \u062f\u06cc\u06af\u0631 \u0631\u0627 \u067e\u0634\u062a\u06cc\u0628\u0627\u0646\u06cc \u0645\u06cc\u200c\u06a9\u0646\u062f.<\/strong><\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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\u0628\u0627 \u0648\u062c\u0648\u062f \u0627\u06cc\u0646\u200c\u06a9\u0647 ITIL \u062a\u0645\u0627\u0645 \u0648\u06cc\u0698\u06af\u06cc\u200c\u0647\u0627\u06cc \u0645\u0648\u0631\u062f\u0646\u06cc\u0627\u0632 \u06cc\u06a9 \u0633\u0627\u0632\u0645\u0627\u0646 \u0631\u0627 \u0645\u0634\u062e\u0635 \u0646\u0645\u06cc\u200c\u06a9\u0646\u062f\u060c \u0627\u0645\u0627 \u0628\u0631\u0627\u06cc \u0647\u0631 \u0633\u0627\u0632\u0645\u0627\u0646 \u0641\u0646\u0627\u0648\u0631\u06cc \u0627\u0637\u0644\u0627\u0639\u0627\u062a\u06cc \u06a9\u0647 \u0642\u0635\u062f \u062f\u0627\u0634\u062a\u0647 \u0628\u0627\u0634\u062f \u062f\u0631\u0632\u0645\u06cc\u0646\u0647 \u0646\u0642\u0634\u0647 \u0631\u0627\u0647 \u062e\u0648\u062f \u0628\u0631\u0646\u0627\u0645\u0647\u200c\u0631\u06cc\u0632\u06cc \u06a9\u0646\u062f\u060c \u0631\u0627\u0647\u0646\u0645\u0627\u06cc\u06cc\u200c\u0647\u0627\u06cc \u06a9\u0627\u0631\u0628\u0631\u062f\u06cc \u0648 \u0644\u0627\u0632\u0645 \u0631\u0627 \u0628\u0631\u0627\u06cc \u062a\u062f\u0648\u06cc\u0646 \u0633\u0631\u0648\u06cc\u0633\u200c\u0647\u0627 \u0648 \u0627\u0633\u062a\u0631\u0627\u062a\u0698\u06cc\u200c\u0647\u0627\u06cc \u0645\u0648\u0631\u062f\u0646\u06cc\u0627\u0632\u060c \u0627\u0631\u0627\u0626\u0647 \u0645\u06cc\u200c\u062f\u0647\u062f. \u0639\u0644\u0627\u0648\u0647 \u0628\u0631 \u0627\u06cc\u0646 ITIL \u0645\u06cc\u200c\u062a\u0648\u0627\u0646\u062f \u0645\u06a9\u0645\u0644 \u0631\u0648\u0634\u200c\u0647\u0627\u06cc \u06a9\u0627\u0631\u0628\u0631\u062f\u06cc \u062f\u0631 \u0635\u0646\u0627\u06cc\u0639 \u0645\u062e\u062a\u0644\u0641 \u0646\u06cc\u0632 \u0628\u0627\u0634\u062f. \u0628\u0647\u200c\u0639\u0646\u0648\u0627\u0646\u200c\u0645\u062b\u0627\u0644\u060c \u0633\u0627\u0632\u0645\u0627\u0646\u06cc \u0631\u0627 \u062f\u0631 \u0646\u0638\u0631 \u0628\u06af\u06cc\u0631\u06cc\u062f \u06a9\u0647 \u0628\u0631\u0627\u06cc \u0645\u062f\u06cc\u0631\u06cc\u062a \u067e\u0631\u0648\u0698\u0647\u200c\u0647\u0627\u06cc \u062e\u0648\u062f \u0628\u0647 \u06cc\u06a9 \u0631\u0627\u0647\u0646\u0645\u0627 \u0646\u06cc\u0627\u0632 \u062f\u0627\u0631\u062f. \u0627\u06cc\u0646 \u0633\u0627\u0632\u0645\u0627\u0646 \u0631\u0648\u0634\u200c\u0647\u0627\u06cc \u0645\u062f\u06cc\u0631\u06cc\u062a \u067e\u0631\u0648\u0698\u0647 \u0631\u0627 \u0645\u06cc\u200c\u062a\u0648\u0627\u0646\u062f \u0628\u0627 \u0627\u0635\u0648\u0644 \u0648 \u0645\u0628\u0627\u0646\u06cc \u0686\u0627\u0631\u0686\u0648\u0628 ITIL \u062a\u06a9\u0645\u06cc\u0644 \u06a9\u0646\u062f.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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\u062a\u0627\u0631\u06cc\u062e\u0686\u0647 ITIL<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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\u062f\u0648\u0644\u062a \u0628\u0631\u06cc\u062a\u0627\u0646\u06cc\u0627 \u062f\u0631 \u0627\u0648\u0627\u062e\u0631 \u062f\u0647\u0647 1980 \u0628\u0647 \u062f\u0644\u06cc\u0644 \u0627\u0641\u0632\u0627\u06cc\u0634 \u0646\u0627\u0631\u0636\u0627\u06cc\u062a\u06cc\u200c\u0647\u0627 \u0627\u0632 \u067e\u0627\u06cc\u06cc\u0646 \u0628\u0648\u062f\u0646 \u0633\u0637\u062d \u06a9\u06cc\u0641\u06cc\u062a \u062e\u062f\u0645\u0627\u062a \u0641\u0646\u0627\u0648\u0631\u06cc \u0627\u0637\u0644\u0627\u0639\u0627\u062a\u060c \u0627\u062a\u0627\u0642 \u0628\u0627\u0631\u0632\u06af\u0627\u0646\u06cc \u0627\u0646\u06af\u0644\u0633\u062a\u0627\u0646 (OGC) \u0631\u0627 \u06a9\u0647 \u062f\u0631 \u0627\u0628\u062a\u062f\u0627 \u0622\u0698\u0627\u0646\u0633 \u0645\u0631\u06a9\u0632\u06cc \u0631\u0627\u06cc\u0627\u0646\u0647 \u0648 \u0627\u0631\u062a\u0628\u0627\u0637\u0627\u062a \u0627\u0646\u06af\u0644\u0633\u062a\u0627\u0646 (CCTA) \u0646\u0627\u0645 \u062f\u0627\u0634\u062a\u060c \u0645\u0633\u0626\u0648\u0644 \u0627\u0631\u0627\u0626\u0647 \u06cc\u06a9 \u0686\u0627\u0631\u0686\u0648\u0628 \u0648 \u0631\u0627\u0647\u06a9\u0627\u0631 \u0628\u0631\u0627\u06cc \u0627\u0641\u0632\u0627\u06cc\u0634 \u0633\u0637\u062d \u06a9\u06cc\u0641\u06cc\u062a \u062e\u062f\u0645\u0627\u062a \u0641\u0646\u0627\u0648\u0631\u06cc \u0627\u0637\u0644\u0627\u0639\u0627\u062a \u06a9\u0631\u062f. \u0627\u0648\u0644\u06cc\u0646 \u0646\u0633\u062e\u0647\u00a0 ITILv1\u00a0 \u00a0\u062f\u0631 \u0633\u0627\u0644 1989 \u0627\u0631\u0627\u0626\u0647 \u0634\u062f. \u0648\u0631\u0698\u0646\u00a0 ITILv2 \u062f\u0631 \u0633\u0627\u0644 2001 \u0639\u0631\u0636\u0647 \u0634\u062f. \u062f\u0631 \u0633\u0627\u0644 2007\u060c ITILv3 \u00a0\u062f\u0631 \u0627\u062e\u062a\u06cc\u0627\u0631 \u0639\u0645\u0648\u0645 \u0642\u0631\u0627\u0631 \u06af\u0631\u0641\u062a \u0648 \u062f\u0631 \u0633\u0627\u0644 2011 \u0627\u06cc\u0646 \u0646\u0633\u062e\u0647 \u0628\u0647\u200c\u0631\u0648\u0632\u0631\u0633\u0627\u0646\u06cc \u0634\u062f\u060c \u0627\u0645\u0627 \u0647\u0645\u0686\u0646\u0627\u0646 \u0628\u0647 \u0622\u0646 ITILv3 \u0645\u06cc\u200c\u06af\u0641\u062a\u0646\u062f.<\/p>

\u0627\u06cc\u0646 \u0646\u0633\u062e\u0647 \u0633\u0627\u0644\u200c\u0647\u0627 \u062f\u0631 \u0633\u0627\u0632\u0645\u0627\u0646\u200c\u0647\u0627 \u0648 \u0634\u0631\u06a9\u062a\u200c\u0647\u0627 \u0645\u0648\u0631\u062f\u0627\u0633\u062a\u0641\u0627\u062f\u0647 \u0642\u0631\u0627\u0631 \u0645\u06cc\u200c\u06af\u0631\u0641\u062a. \u0646\u0648\u06cc\u0633\u0646\u062f\u06af\u0627\u0646 \u0686\u0627\u0631\u0686\u0648\u0628 ITIL \u0645\u062c\u0645\u0648\u0639\u0647\u200c\u0627\u06cc \u0627\u0632 \u0641\u0631\u0622\u06cc\u0646\u062f\u0647\u0627 \u0631\u0627 \u0628\u0631\u0627\u06cc \u0628\u0647\u0628\u0648\u062f \u0627\u0631\u0627\u0626\u0647 \u062e\u062f\u0645\u0627\u062a \u0641\u0646\u0627\u0648\u0631\u06cc \u0627\u0637\u0644\u0627\u0639\u0627\u062a \u062f\u0631 \u0633\u0627\u0632\u0645\u0627\u0646\u200c\u0647\u0627\u060c \u062a\u062f\u0648\u06cc\u0646 \u06a9\u0631\u062f\u0647\u200c\u0627\u0646\u062f. \u0627\u06cc\u0646 \u0641\u0631\u0622\u06cc\u0646\u062f\u0647\u0627 \u062f\u0631 \u00a0ITILv3\u060c \u062f\u0631 5 \u0641\u0627\u0632 \u062a\u0642\u0633\u06cc\u0645\u200c\u0628\u0646\u062f\u06cc \u0645\u06cc\u200c\u0634\u0648\u0646\u062f \u0648 \u0628\u0647 \u0627\u06cc\u0646 \u0645\u062c\u0645\u0648\u0639\u0647 \u0641\u0631\u0627\u06cc\u0646\u062f\u0647\u0627 \u062f\u0631 \u0627\u0635\u0637\u0644\u0627\u062d\u060c \u0686\u0631\u062e\u0647 \u0639\u0645\u0631 \u062e\u062f\u0645\u062a\u00a0 (Service Lifecycle) \u0645\u06cc\u200c\u06af\u0648\u06cc\u0646\u062f.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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\u067e\u06cc\u0627\u062f\u0647\u200c\u0633\u0627\u0632\u06cc ITIL \u062f\u0631 \u0633\u0627\u0632\u0645\u0627\u0646 \u0631\u0627 \u0627\u0632 \u06a9\u062c\u0627 \u0634\u0631\u0648\u0639 \u06a9\u0646\u06cc\u0645\u061f<\/strong><\/h3>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"\"\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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\u0647\u0645\u0627\u0646\u200c\u0637\u0648\u0631 \u06a9\u0647 \u0645\u06cc\u200c\u062f\u0627\u0646\u06cc\u062f\u060c \u0647\u062f\u0641 \u0627\u0632 \u0642\u0631\u0627\u0631 \u062f\u0627\u062f\u0646 \u06cc\u06a9 \u0686\u0627\u0631\u0686\u0648\u0628 \u06cc\u0627 \u0627\u0633\u062a\u0627\u0646\u062f\u0627\u0631\u062f \u062f\u0631 \u0633\u0637\u062d \u06cc\u06a9 \u0633\u0627\u0632\u0645\u0627\u0646\u060c \u06a9\u0645\u06a9 \u0628\u0647 \u0628\u0631\u0637\u0631\u0641 \u06a9\u0631\u062f\u0646 \u06cc\u06a9 \u0633\u0631\u06cc \u0645\u0634\u06a9\u0644\u0627\u062a \u0648 \u0628\u0647\u0628\u0648\u062f \u062f\u0631 \u0639\u0645\u0644\u06a9\u0631\u062f \u06a9\u0644\u06cc \u0622\u0646 \u0627\u0633\u062a. \u067e\u06cc\u0627\u062f\u0647\u200c\u0633\u0627\u0632\u06ccITIL \u062f\u0631 \u0633\u0627\u0632\u0645\u0627\u0646\u200c\u0647\u0627 \u0646\u06cc\u0632 \u0628\u0647 \u0647\u0645\u06cc\u0646 \u062f\u0644\u06cc\u0644 \u0627\u0633\u062a \u0648 \u0628\u0631\u0627\u06cc \u0628\u0631\u0637\u0631\u0641 \u06a9\u0631\u062f\u0646 \u0645\u0634\u06a9\u0644\u0627\u062a \u0631\u0627\u06cc\u062c \u0633\u0627\u0632\u0645\u0627\u0646\u200c\u0647\u0627 \u062f\u0631\u0632\u0645\u06cc\u0646\u0647 \u0641\u0639\u0627\u0644\u06cc\u062a\u200c\u0647\u0627\u06cc \u0645\u0631\u062a\u0628\u0637 \u0628\u0627 \u062e\u062f\u0645\u0627\u062a \u0641\u0646\u0627\u0648\u0631\u06cc \u0627\u0637\u0644\u0627\u0639\u0627\u062a \u0627\u0646\u062c\u0627\u0645 \u0645\u06cc\u200c\u0634\u0648\u062f. \u0628\u0631\u062e\u06cc \u0627\u0632 \u0686\u0627\u0644\u0634\u200c\u0647\u0627 \u0648 \u0645\u0634\u06a9\u0644\u0627\u062a \u0631\u0627\u06cc\u062c \u062f\u0631 \u0627\u06a9\u062b\u0631 \u0633\u0627\u0632\u0645\u0627\u0646\u200c\u0647\u0627 \u0639\u0628\u0627\u0631\u062a\u200c\u0627\u0646\u062f \u0627\u0632:<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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  • \u067e\u0627\u06cc\u06cc\u0646 \u0628\u0648\u062f\u0646 \u0645\u06cc\u0632\u0627\u0646 \u0628\u0647\u0631\u0647\u200c\u0648\u0631\u06cc \u062a\u06cc\u0645\u200c\u0647\u0627\u06cc \u0641\u0646\u06cc \u0648 \u067e\u0634\u062a\u06cc\u0628\u0627\u0646\u06cc\u060c \u0628\u0647 \u0639\u0644\u062a \u0639\u062f\u0645 \u062b\u0628\u062a \u062f\u0627\u0646\u0634\u060c \u0627\u0646\u062c\u0627\u0645 \u062f\u0648\u0628\u0627\u0631\u0647 \u06a9\u0627\u0631\u06cc\u200c\u0647\u0627\u06cc \u0645\u062a\u0639\u062f\u062f \u0648 \u2026<\/li>
  • \u0639\u062f\u0645 \u06a9\u0646\u062a\u0631\u0644 \u0645\u0646\u0627\u0633\u0628 \u0648 \u0646\u0638\u0627\u0631\u062a \u0628\u0631 \u062a\u063a\u06cc\u06cc\u0631\u0627\u062a \u0648 \u0628\u0647 \u0648\u062c\u0648\u062f \u0622\u0645\u062f\u0646 \u062a\u0628\u0639\u0627\u062a \u062c\u0627\u0646\u0628\u06cc \u0628\u0639\u062f \u0627\u0632 \u0627\u0639\u0645\u0627\u0644 \u062a\u063a\u06cc\u06cc\u0631\u0627\u062a<\/li>
  • \u0646\u0628\u0648\u062f \u0628\u0631\u0646\u0627\u0645\u0647\u200c\u0631\u06cc\u0632\u06cc \u0645\u0646\u0627\u0633\u0628 \u0628\u0647 \u062f\u0644\u06cc\u0644 \u0627\u0633\u062a\u0641\u0627\u062f\u0647 \u0646\u06a9\u0631\u062f\u0646 \u0627\u0632 \u0634\u0648\u0627\u0647\u062f \u0648 \u0645\u0633\u062a\u0646\u062f\u0627\u062a \u062a\u062c\u0631\u0628\u06cc\u0627\u062a \u0642\u0628\u0644\u06cc<\/li>
  • \u0639\u062f\u0645 \u0634\u0641\u0627\u0641\u06cc\u062a \u062f\u0631 \u062e\u062f\u0645\u0627\u062a \u0627\u0631\u0627\u0626\u0647\u200c\u0634\u062f\u0647<\/li>
  • \u0628\u0631\u0648\u0632 \u062d\u0648\u0627\u062f\u062b \u0645\u062a\u0639\u062f\u062f \u0648 \u0627\u06cc\u062c\u0627\u062f \u0648\u0642\u0641\u0647 \u062f\u0631 \u0627\u0631\u0627\u0626\u0647 \u062e\u062f\u0645\u0627\u062a<\/li>
  • \u0647\u0645\u0633\u0648 \u0646\u0628\u0648\u062f\u0646 \u062e\u062f\u0645\u0627\u062a \u0641\u0646\u0627\u0648\u0631\u06cc \u0627\u0637\u0644\u0627\u0639\u0627\u062a \u0628\u0627 \u0646\u06cc\u0627\u0632\u0647\u0627\u06cc \u0628\u0627\u0632\u0627\u0631<\/li>
  • \u0639\u062f\u0645 \u0634\u0641\u0627\u0641\u06cc\u062a \u062f\u0631 \u0642\u0631\u0627\u0631\u062f\u0627\u062f \u0637\u0631\u0641\u06cc\u0646\u060c \u0627\u0633\u062a\u0641\u0627\u062f\u0647\u200c\u06a9\u0646\u0646\u062f\u0647 \u062e\u062f\u0645\u0627\u062a \u0648 \u0627\u0631\u0627\u0626\u0647\u200c\u06a9\u0646\u0646\u062f\u0647<\/li>
  • \u0646\u0627\u0631\u0636\u0627\u06cc\u062a\u06cc \u0639\u0645\u0648\u0645\u06cc \u0630\u06cc\u0646\u0641\u0639\u0627\u0646 \u0648 \u0645\u0634\u062a\u0631\u06cc\u0627\u0646 \u0627\u0632 \u06a9\u06cc\u0641\u06cc\u062a \u062e\u062f\u0645\u0627\u062a \u067e\u0634\u062a\u06cc\u0628\u0627\u0646\u06cc<\/li>
  • \u0639\u062f\u0645 \u0645\u062f\u06cc\u0631\u06cc\u062a \u0628\u0647\u06cc\u0646\u0647 \u062a\u062c\u0647\u06cc\u0632\u0627\u062a\u060c \u0645\u0646\u0627\u0628\u0639 \u0633\u0627\u0632\u0645\u0627\u0646\u06cc\u060c \u0646\u06cc\u0631\u0648\u06cc \u0627\u0646\u0633\u0627\u0646\u06cc\u060c \u0632\u0645\u0627\u0646 \u0648 …<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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    \u0645\u0632\u0627\u06cc\u0627\u06cc \u0627\u0633\u062a\u0641\u0627\u062f\u0647 \u0627\u0632 ITIL<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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    • \u062a\u0645\u0631\u06a9\u0632 \u0628\u0631 \u0631\u0636\u0627\u06cc\u062a \u0645\u0634\u062a\u0631\u06cc\u0627\u0646<\/li>
    • \u0639\u062f\u0645 \u0648\u062c\u0648\u062f \u0628\u0631\u0648\u06a9\u0631\u0627\u0633\u06cc \u062f\u0631 \u0641\u0631\u0622\u06cc\u0646\u062f\u0647\u0627<\/li>
    • \u0627\u0645\u06a9\u0627\u0646 \u067e\u06cc\u0627\u062f\u0647\u200c\u0633\u0627\u0632\u06cc \u062a\u062f\u0631\u06cc\u062c\u06cc \u0641\u0631\u0622\u06cc\u0646\u062f\u0647\u0627<\/li>
    • \u062f\u06cc\u062f\u06af\u0627\u0647 \u0648\u0638\u06cc\u0641\u0647\u200c\u06af\u0631\u0627 \u062f\u0631 \u0645\u0642\u0627\u0628\u0644 \u0641\u0631\u0627\u06cc\u0646\u062f\u06af\u0631\u0627<\/li>
    • \u0627\u0641\u0632\u0627\u06cc\u0634 \u062a\u0648\u0627\u0646 \u0639\u0645\u0644\u06cc\u0627\u062a\u06cc \u0648 \u067e\u0627\u06cc\u0627\u06cc\u06cc \u062e\u062f\u0645\u0627\u062a<\/li>
    • \u0627\u06cc\u062c\u0627\u062f \u06cc\u06a9 \u0686\u0627\u0631\u0686\u0648\u0628 \u0645\u062a\u0634\u06a9\u0644 \u0627\u0632 \u0628\u0647\u062a\u0631\u06cc\u0646 \u06a9\u0627\u0631\u06a9\u0631\u062f\u0647\u0627 \u0648 \u062a\u062c\u0631\u0628\u0647\u200c\u0647\u0627<\/li>
    • \u062a\u0648\u0627\u0646\u0627\u06cc\u06cc \u062a\u0648\u0644\u06cc\u062f \u0628\u06cc\u0634\u062a\u0631 \u0648 \u0627\u0633\u062a\u0641\u0627\u062f\u0647 \u0628\u0647\u06cc\u0646\u0647 \u0627\u0632 \u062a\u062c\u0631\u0628\u0647\u200c\u0647\u0627 \u0648 \u0645\u0647\u0627\u0631\u062a\u200c\u0647\u0627<\/li>
    • \u0628\u0647\u06cc\u0646\u0647\u200c\u0633\u0627\u0632\u06cc \u0627\u0633\u062a\u0641\u0627\u062f\u0647 \u0627\u0632 \u0646\u06cc\u0631\u0648\u06cc \u0627\u0646\u0633\u0627\u0646\u06cc\u060c \u0645\u0646\u0627\u0628\u0639 \u0645\u0627\u0644\u06cc\u060c \u062f\u0627\u0646\u0634 \u0641\u0646\u06cc \u0648 …<\/li>
    • \u0627\u0633\u062a\u0641\u0627\u062f\u0647 \u0627\u0632 \u0627\u0633\u062a\u0627\u0646\u062f\u0627\u0631\u062f\u0647\u0627\u06cc \u0645\u0639\u062a\u0628\u0631 \u0628\u0631\u0627\u06cc \u0627\u0631\u0627\u0626\u0647\u200c\u062f\u0647\u0646\u062f\u0647\u200c\u0645\u0627\u0646 \u062e\u062f\u0645\u0627\u062a IT<\/li>
    • \u0628\u0647\u0628\u0648\u062f \u06a9\u06cc\u0641\u06cc\u062a \u062f\u0631 \u0641\u0631\u0647\u0646\u06af \u0627\u0633\u062a\u0641\u0627\u062f\u0647 \u0627\u0632 \u062e\u062f\u0645\u0627\u062a\u060c \u0628\u0631\u0646\u0627\u0645\u0647\u200c\u0631\u06cc\u0632\u06cc\u200c\u0647\u0627 \u0648 \u0628\u0631\u0642\u0631\u0627\u0631\u06cc \u0646\u0638\u0645 \u062f\u0631 \u06a9\u0627\u0631\u0647\u0627<\/li>
    • \u06a9\u0645 \u06a9\u0631\u062f\u0646 \u0647\u0632\u06cc\u0646\u0647\u200c\u0647\u0627 \u0648 \u0631\u06cc\u0633\u06a9 \u0645\u0648\u0627\u062c\u0647\u0647 \u0628\u0627 \u0646\u06cc\u0627\u0632\u0647\u0627\u06cc\u06cc \u06a9\u0647 \u062a\u0627\u0628\u0647\u200c\u062d\u0627\u0644 \u0634\u0646\u0627\u0633\u0627\u06cc\u06cc \u0646\u0634\u062f\u0647 \u0628\u0648\u062f\u0646\u062f<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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      ITIL 4 \u0686\u06cc\u0633\u062a\u061f \u062a\u0641\u0627\u0648\u062a \u0622\u062e\u0631\u06cc\u0646 \u0648\u0631\u0698\u0646 ITIL \u0628\u0627 \u0646\u0633\u062e\u0647\u200c\u0647\u0627\u06cc \u0642\u0628\u0644\u06cc<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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      \n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"\"\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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      \u0645\u0648\u0633\u0633\u0647 AXELOS \u0627\u0632 \u0633\u0627\u0644 2013\u060c \u0645\u0627\u0644\u06a9 \u0686\u0627\u0631\u0686\u0648\u0628 ITIL\u060c \u0627\u0631\u0627\u0626\u0647\u200c\u06a9\u0646\u0646\u062f\u0647 certificate \u0647\u0627\u06cc \u0622\u0646 \u0648 \u062a\u062f\u0648\u06cc\u0646\u200c\u06a9\u0646\u0646\u062f\u0647 \u0627\u0633\u062a\u0627\u0646\u062f\u0627\u0631\u062f\u0647\u0627\u06cc \u0622\u0646 \u0634\u062f. \u062a\u0645\u0627\u0645 \u062f\u0648\u0631\u0647\u200c\u0647\u0627\u06cc ITIL \u0628\u0627\u06cc\u062f \u0645\u0637\u0627\u0628\u0642 \u0627\u0633\u062a\u0627\u0646\u062f\u0627\u0631\u062f\u0647\u0627\u06cc \u0627\u06cc\u0646 \u0645\u0648\u0633\u0633\u0647 \u0628\u0627\u0634\u0646\u062f. \u062f\u0631 \u0641\u0648\u0631\u06cc\u0647 2019 \u0645\u0648\u0633\u0633\u0647 AXELOS \u00a0\u0627\u0646\u06af\u0644\u0633\u062a\u0627\u0646\u060c \u062c\u062f\u06cc\u062f\u062a\u0631\u06cc\u0646 \u0646\u0633\u062e\u0647 ITIL \u0631\u0627 \u062a\u062d\u062a \u0639\u0646\u0648\u0627\u0646 ITILv4 \u0639\u0631\u0636\u0647 \u06a9\u0631\u062f \u06a9\u0647 \u062a\u0641\u0627\u0648\u062a\u200c\u0647\u0627\u06cc\u06cc \u0628\u0627 ITILv3 \u062f\u0627\u0631\u062f. \u0644\u0627\u0632\u0645 \u0627\u0633\u062a \u0628\u062f\u0627\u0646\u06cc\u062f \u06a9\u0647 \u0645\u0641\u0647\u0648\u0645 \u0686\u0631\u062e\u0647 \u0639\u0645\u0631 \u062e\u062f\u0645\u062a (Service Lifecycle) \u0648 5 \u0641\u0627\u0632 \u062f\u0631\u0648\u0646 \u0622\u0646 \u062f\u0631\u00a0 ITILv4 \u062d\u0630\u0641\u200c\u0634\u062f\u0647\u200c\u0627\u0646\u062f \u0648 \u0645\u0641\u0647\u0648\u0645 \u062c\u062f\u06cc\u062f\u06cc \u0628\u0647\u200c\u062c\u0627\u06cc \u0622\u0646 \u0628\u0627 \u0646\u0627\u0645 Service Value System (SVS)\u00a0 \u0627\u0631\u0627\u0626\u0647\u200c\u0634\u062f\u0647 \u0627\u0633\u062a. \u0627\u06cc\u0646 \u0646\u0633\u062e\u0647\u00a0 ITIL \u06a9\u0627\u0645\u0644\u0627\u064b \u0645\u0637\u0627\u0628\u0642 \u0628\u0627 \u0627\u0633\u062a\u0627\u0646\u062f\u0627\u0631\u062f ISO\/IEC 20000 \u0627\u0633\u062a.\u00a0 ISO\/IEC 20000 \u0628\u0647 \u0645\u0639\u0646\u06cc \u0627\u0633\u062a\u0627\u0646\u062f\u0627\u0631\u062f \u062c\u0647\u0627\u0646\u06cc \u0645\u062f\u06cc\u0631\u06cc\u062a \u062e\u062f\u0645\u0627\u062a \u0641\u0646\u0627\u0648\u0631\u06cc \u0627\u0637\u0644\u0627\u0639\u0627\u062a (ITSM) \u0627\u0633\u062a. \u0633\u0627\u0632\u0645\u0627\u0646\u200c\u0647\u0627 \u0628\u0631\u0627\u06cc \u0627\u062e\u0630 \u06af\u0648\u0627\u0647\u06cc\u0646\u0627\u0645\u0647 ISO 20000 \u062d\u062a\u0645\u0627\u064b \u0628\u0627\u06cc\u062f \u062f\u0631 \u0632\u06cc\u0631\u0628\u0646\u0627\u06cc \u062e\u0648\u062f \u0627\u0632 ITIL \u0627\u0633\u062a\u0641\u0627\u062f\u0647 \u06a9\u0646\u0646\u062f.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

      \n\t\t\t\t\t\t
      \n\t\t\t\t\t
      \n\t\t\t
      \n\t\t\t\t\t\t
      \n\t\t\t\t
      \n\t\t\t\t\t

      \u06a9\u0644\u0627\u0645 \u0622\u062e\u0631<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
      \n\t\t\t\t\t\t
      \n\t\t\t\t\t
      \n\t\t\t
      \n\t\t\t\t\t\t
      \n\t\t\t\t
      \n\t\t\t\t\t\t\t\t\t

      \u062f\u0627\u0646\u0634 ITIL \u062f\u0631 \u06a9\u0646\u0627\u0631 \u0627\u0631\u0627\u0626\u0647 \u0627\u0637\u0644\u0627\u0639\u0627\u062a \u0641\u0646\u06cc \u0645\u0648\u0631\u062f\u0646\u06cc\u0627\u0632 \u062f\u0631\u0632\u0645\u06cc\u0646\u0647 \u0645\u062f\u06cc\u0631\u06cc\u062a \u0648 \u0633\u0646\u062c\u0634 \u062e\u062f\u0645\u0627\u062a IT\u060c \u0634\u06cc\u0648\u0647\u200c\u0647\u0627\u06cc \u0645\u0637\u0645\u0626\u0646\u06cc \u0631\u0627 \u0628\u0631\u0627\u06cc \u0633\u0648\u062f\u0622\u0648\u0631\u06cc \u0628\u06cc\u0634\u062a\u0631 \u062f\u0631 \u06a9\u0633\u0628\u200c\u0648\u06a9\u0627\u0631\u062a\u0627\u0646\u060c \u0628\u0647 \u0634\u0645\u0627 \u0645\u06cc\u200c\u0622\u0645\u0648\u0632\u062f. \u0631\u0648\u06cc\u06a9\u0631\u062f \u0628\u0647\u200c\u06a9\u0627\u0631\u0631\u0641\u062a\u0647 \u062a\u0648\u0633\u0637 ITIL \u062f\u0631 \u062d\u0648\u0632\u0647 \u0646\u062d\u0648\u0647 \u0645\u062f\u06cc\u0631\u06cc\u062a \u0633\u0631\u0648\u06cc\u0633\u200c\u0647\u0627\u06cc IT\u060c \u0645\u0648\u062c\u0628 \u0634\u062f\u0647 \u062a\u0627 \u0627\u06cc\u0646 \u0686\u0627\u0631\u0686\u0648\u0628 \u0628\u0647 \u0641\u0631\u0627\u06af\u06cc\u0631\u062a\u0631\u06cc\u0646 \u0631\u0648\u06cc\u06a9\u0631\u062f \u0645\u06cc\u0627\u0646 \u0633\u0627\u0632\u0645\u0627\u0646\u200c\u0647\u0627\u06cc \u062e\u0635\u0648\u0635\u06cc \u0648 \u0639\u0645\u0648\u0645\u06cc \u062f\u0631 \u0633\u0631\u0627\u0633\u0631 \u062c\u0647\u0627\u0646 \u062a\u0628\u062f\u06cc\u0644 \u0634\u0648\u062f.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

      ITIL \u06cc\u06a9 \u0631\u0648\u06cc\u06a9\u0631\u062f \u067e\u0630\u06cc\u0631\u0641\u062a\u0647\u200c\u0634\u062f\u0647 \u0648 \u0628\u0633\u06cc\u0627\u0631 \u06af\u0633\u062a\u0631\u062f\u0647 \u062f\u0631 \u0645\u062f\u06cc\u0631\u06cc\u062a \u062e\u062f\u0645\u0627\u062a IT \u0627\u0633\u062a \u0628\u06cc\u0634\u062a\u0631 \u0633\u0627\u0632\u0645\u0627\u0646\u200c\u0647\u0627 \u0645\u0639\u0645\u0648\u0644\u0627\u064b \u0642\u0627\u0628\u0644\u06cc\u062a\u200c\u0647\u0627\u060c \u0641\u0631\u0622\u06cc\u0646\u062f\u0647\u0627\u060c \u0627\u0641\u0631\u0627\u062f \u0648 \u062a\u06a9\u0646\u0648\u0644\u0648\u0698\u06cc\u200c\u0647\u0627\u06cc \u062e\u0648\u062f \u0631\u0627 \u0628\u0647\u200c\u0639\u0646\u0648\u0627\u0646 \u0645\u0647\u0645\u200c\u062a\u0631\u06cc\u0646 \u062f\u0627\u0631\u0627\u06cc\u06cc \u06a9\u0647 \u062f\u0627\u0631\u0646\u062f\u060c \u062f\u0631 \u0646\u0638\u0631 \u0645\u06cc\u200c\u06af\u06cc\u0631\u0646\u062f. \u06cc\u06a9 \u0633\u0627\u0632\u0645\u0627\u0646 \u0628\u0627 \u06a9\u0645\u06a9 \u0627\u06cc\u0646 \u062f\u0627\u0631\u0627\u06cc\u06cc\u200c\u0647\u0627 \u0645\u06cc\u200c\u062a\u0648\u0627\u0646\u062f \u0628\u0627 \u0642\u0631\u0627\u0631\u06af\u06cc\u0631\u06cc \u062f\u0631 \u0645\u0633\u06cc\u0631 \u0635\u062d\u06cc\u062d\u060c \u0645\u0623\u0645\u0648\u0631\u06cc\u062a \u062e\u0648\u062f \u0631\u0627 \u0628\u0647 \u0627\u062a\u0645\u0627\u0645 \u0631\u0633\u0627\u0646\u062f\u0647 \u0648 \u062f\u0631\u0646\u0647\u0627\u06cc\u062a \u0628\u0647 \u0627\u0647\u062f\u0627\u0641 \u062e\u0648\u062f \u062f\u0633\u062a \u06cc\u0627\u0628\u062f. …<\/p>\n","protected":false},"author":1,"featured_media":8673,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[270,232,349],"tags":[],"class_list":["post-8661","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-standard-and-adaptability","category-information-security","category-slides"],"yoast_head":"\nITIL \u0686\u06cc\u0633\u062a\u061f ( Information Technology Infrastructure Library) - \u0628\u0644\u0627\u06af \u06af\u0631\u0648\u0647 \u0644\u06cc\u0627\u0646<\/title>\n<meta name=\"description\" content=\"ITIL \u0645\u062e\u0641\u0641 Information Technology Infrastructure \u0627\u0633\u062a. \u0686\u0627\u0631\u0686\u0648\u0628 ITIL \u0645\u062c\u0645\u0648\u0639\u0647\u200c\u200d\u0627\u06cc \u0627\u0632 \u0628\u0647\u200c\u0631\u0648\u0634\u200c\u0647\u0627\u06cc\u06cc \u0627\u0633\u062a \u06a9\u0647 \u062f\u0631\u062d\u0648\u0632\u0647 \u062e\u062f\u0645\u0627\u062a \u0641\u0646\u0627\u0648\u0631\u06cc \u0627\u0637\u0644\u0627\u0639\u0627\u062a \u0628\u0647 \u0633\u0627\u0632\u0645\u0627\u0646\u200c\u0647\u0627 \u0627\u0631\u0627\u0626\u0647 \u0645\u06cc\u200c\u0634\u0648\u062f.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/liangroup.net\/blog\/what-is-itil\/\" \/>\n<meta property=\"og:locale\" content=\"fa_IR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"ITIL \u0686\u06cc\u0633\u062a\u061f ( Information Technology Infrastructure Library)\" \/>\n<meta property=\"og:description\" content=\"ITIL \u0645\u062e\u0641\u0641 Information Technology Infrastructure \u0627\u0633\u062a. \u0686\u0627\u0631\u0686\u0648\u0628 ITIL \u0645\u062c\u0645\u0648\u0639\u0647\u200c\u200d\u0627\u06cc \u0627\u0632 \u0628\u0647\u200c\u0631\u0648\u0634\u200c\u0647\u0627\u06cc\u06cc \u0627\u0633\u062a \u06a9\u0647 \u062f\u0631\u062d\u0648\u0632\u0647 \u062e\u062f\u0645\u0627\u062a \u0641\u0646\u0627\u0648\u0631\u06cc \u0627\u0637\u0644\u0627\u0639\u0627\u062a \u0628\u0647 \u0633\u0627\u0632\u0645\u0627\u0646\u200c\u0647\u0627 \u0627\u0631\u0627\u0626\u0647 \u0645\u06cc\u200c\u0634\u0648\u062f.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/liangroup.net\/blog\/what-is-itil\/\" \/>\n<meta property=\"og:site_name\" content=\"\u0628\u0644\u0627\u06af \u06af\u0631\u0648\u0647 \u0644\u06cc\u0627\u0646\" \/>\n<meta property=\"article:author\" content=\"#\" \/>\n<meta property=\"article:published_time\" content=\"2021-03-10T12:20:02+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2021-04-06T16:03:36+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/liangroup.net\/blog\/wp-content\/uploads\/2021\/03\/Banner-image-How-ITIL-and-DevOps-Can-Co-Exist.jpg\" \/>\n\t<meta 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